Order Support

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We want ordering from Treasure Trove to feel thoughtful and clear. Because many of our objects are sourced directly from makers, studios, and small manufacturers around the world, our order process works a little differently than large big-box retailers.

Below you’ll find answers to common questions about processing, shipping, and returns. If you need additional help, our Contact Us form is always the best place to reach us.

How Orders Are Processed

Many items at Treasure Trove ship directly from our partners and manufacturers. This allows us to work with a wide range of makers and offer objects that are carefully sourced, rather than mass warehoused.

What this means for your order

  • Orders are typically processed within 2–5 business days

  • Items may ship from different locations and may arrive separately

  • You will receive tracking information as each item ships

Every order is reviewed before it is released to ensure accuracy and quality. Once orders are placed and sent for processing, they cannot be canceled.

Shipping Timelines

Shipping times vary depending on the item and its point of origin.

Estimated delivery

  • Most orders arrive within 7–21 business days

  • Larger, artisan, or made-to-order items may take longer

  • Estimated delivery windows are noted on product pages when applicable

Slower shipping is sometimes the tradeoff for thoughtful sourcing. We aim to be transparent so you know what to expect.

Tracking Your Order

Once an item ships, you’ll receive a confirmation with tracking details.

Because items may ship separately, you may receive more than one tracking update for a single order. Tracking links can take a few days to activate depending on the carrier.

Returns & Exchanges

We understand that occasionally an item may not be the right fit.

Because most products ship directly from our partners, returns are typically sent back to the original manufacturer, not to Treasure Trove.

Return eligibility

  • Return requests must be submitted within 14 days of delivery

  • Items must be unused and in original condition

  • Items must be approved before being sent back

Please note that return addresses vary by item, so returns must be initiated through us first.

Final Sale Items

For health, safety, and sourcing reasons, the following items are final sale and not eligible for return or exchange:

  • Intimate items (including yoni eggs and similar products)

  • Bath items and essential oils

  • Body and skin care products

  • Pantry and consumable goods

  • Digital products (including subscriptions and one-time purchases)

  • One of One editions, bespoke items, or made-to-order pieces

Final sale items are always noted on the product page.

How to Start a Return

To request a return, please use our Contact Us form and include:

  • Your order number

  • The item you would like to return

  • A brief reason for the request

Once reviewed, we’ll confirm eligibility and provide manufacturer-specific return instructions.

Please do not send items back without contacting us first.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping method

Refunds are issued, once the manufacturer receives and inspects the returned item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us through the Contact Us form within 48 hours of delivery.

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We’ll work with our partners to resolve the issue as quickly as possible.

Refund Timing

Once a return is approved and received by the manufacturer:

  • Refunds are typically processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Bank or card processing times may vary

A Note on Thoughtful Purchasing

Treasure Trove is built around intentional, considered objects. We encourage reviewing product descriptions, dimensions, materials, and care notes carefully before placing an order.

If you have questions before purchasing, we’re happy to help guide you.

Need Help?

For questions about orders, shipping, or returns, please reach out through our Contact Us form. We typically respond within 1–2 business days.

Thank you for supporting thoughtful sourcing and small-scale makers. We’re glad you’re here.